Danny Torres
Follow / 14 Sep 2016 at 5:03pm / Toad for Oracle
Latest post by on 28 Nov 2017 at 6:27pm

How to get the most out of this forum – Best practices for what information...

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The better a problem is described, the better the assistance tends to be. In order to better assist with your issue at hand, please include the following information in your initial post. - Product,...

The better a problem is described, the better the assistance tends to be.
In order to better assist with your issue at hand, please include the following information in your initial post.

-          Product, Version, and relevant environment details.

-          Include a screenshot of the problem

-          Describe the problem fully. What result was expected?

-          Can the issue be created on demand or is it intermittent?

-          If the problem can be generated faithfully, what are the exact steps to recreate the problem?

-          Any other pertinent information (see below)


How to create Support Bundles

The support bundle window provides information about several aspects of your Oracle and Toad setups. In addition, the Support Bundle lets you easily report problems to our peer-to-peer mailing lists or directly to Support.
If Toad itself fails, the Error dialog box displays. This type of an error creates a log, saved as toad.elf. This Eureka LogFile (.elf) contains both the application information and the callstack of the error created, and can be very helpful to Support in solving issues you are having with Toad.

To create a support bundle:

Select Help | Support Bundle.

Review the following for additional information:

Email Quest Support

This opens the "Email Quest Support" window with instructions and links to contact Support, and to open a new case or service request.

Quest Web Support

This opens Quest Software's award-winning Support portal in your default browser, with access to Licensing Assistance, the searchable Knowledge Base, product downloads and more.

Attach TOAD.INI (or SQL Tuning Support details) to emails

If selected, this attaches the details to any email sent through the support bundle, whether it is to the peer-to-peer Toad list or to Support.

 *Note: Please refrain from including private data in your posts. Be as thorough as you can with the provided info. We will reply to you as quick as possible. We are glad to assist you. 

Release Information: 

Here are some key links: 

  • Link to Documentation:

https://support.quest.com/toad-for-oracle        

(Release Notes includes latest release enhancements; Installation Guide includes pre-requisites; Getting Started includes product features) 

  • Link to Downloads (existing customers):

https://support.quest.com/toad-for-oracle/download-new-releases 

  • Link to Trial (new customers):

https://www.quest.com/products/toad-for-oracle/software-downloads.aspx

  • Knowledge Base Articles:

https://support.quest.com/toad-for-oracle/kb 

The Support Knowledge Base includes Videos, Tutorials, and other information intended to help users.

Feel free to browse the knowledge base articles. Remember to sign in to your account to view.

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Jon.Lin
Follow / 8 Sep 2016 at 10:08pm / Toad for Oracle
Latest post by on 26 Jun 2017 at 1:55pm

Latest Release Information

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Here you can find information on our latest release, from features to downloads & documentation: https://support.quest.com/spotlight-on-oracle

Here you can find information on our latest release, from features to downloads & documentation:

   https://support.quest.com/spotlight-on-oracle

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raul.kaubi
Follow / 19 Jul 2018 at 2:59pm / Toad for Oracle
Latest post by on 20 Jul 2018 at 3:14pm

Toad for Oracle: User cannot open procedures/functions tabs - ORA...

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Hi Toad for Oracle 12.12.0.39 Oracle 10.2.0.5.0 I noticed that user cannot open even his own schema procedures or functions tabs. "ORA-00942: table or view does not exists" I have granted...

Hi

Toad for Oracle 12.12.0.39
Oracle 10.2.0.5.0

I noticed that user cannot open even his own schema procedures or functions tabs.

"ORA-00942: table or view does not exists"

I have granted "execute any procedure". But in my own schema, I do not need this grant also. 

What I can see is other schema packages for instance. So this grant "execute any procedure" indeed works.

Problem looks to be only with 10g databases.

Is there something I can do without upgrading to toad 13 at the moment..? (additional grant perhaps..?)

Or is there a syntax error in these two queries..?

Regards
Raul

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Rich J.
Follow / 19 Jul 2018 at 9:03pm / Toad for Oracle Beta Program
Latest post by on 19 Jul 2018 at 9:37pm

Extra focus click required to use F9 in Editor

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Howdy, In .31 and now in .32, I'm unable to use F9 to execute SQL in the Editor without clicking the mouse in the Editor window. I just reproduced this using: Launch Toad (of course). New Connection...

Howdy,

In .31 and now in .32, I'm unable to use F9 to execute SQL in the Editor without clicking the mouse in the Editor window.  I just reproduced this using:

  1. Launch Toad (of course).
  2. New Connection.  I have an SB launched autolaunch on new connection.
  3. Fire up an Editor.
  4. Type in a simple "SELECT * FROM DUAL;"
  5. Hit <F9>.  Nothing.
  6. Hit <F9> repeatedly because I've had too much caffeine.  Strangely, the same outcome as the last step.
  7. Click in the Editor text window.
  8. <F9> now executes.

I am very conscious about the "1 extra click" whine that plagues many an IT Support person, so if this falls in that category, well I'll still whine while being aware of my whining.  And it works "correctly" in 13.0.0.80 GA.  ;-)

Thanks!  :-)
Rich

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Dennis Paulus

Beta Released (13.1.0.32)

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Beta Notes 13.1.0.32 Internal Bug Fixes

 

Beta Notes

13.1.0.32

Internal Bug Fixes

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